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Why Tiera?

The name comes from Spanish and Latin roots: a variant of Tierra (from Latin terra), meaning Earth, land, soil, or ground.

 

It symbolises being grounded, stable, and connected to the world around us, just like our mission to help people navigate and move confidently through their environment.

Tiera

How Tiera Works

Getting Started

Setting up Tiera for the first time
 

  1. Install Tiera from the App Store or TestFlight and open the app.

  2. Read through the onboarding - it explains how the app works and what permissions it needs.

  3. When prompted, allow access to your microphone and location. The app explains why each is needed.

  4. Select your preferred language. If your device language isn't supported, a language picker appears automatically.

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Logging in and syncing your settings
 

  1. Open Settings from the main screen.

  2. Tap "Log in with Google" (or Apple ID on iOS).

  3. Complete sign-in. Your language and other preferences sync automatically and restore on any device.

Joining an organisation

  1. Open the app (or go to your Account page if you've already completed onboarding).

  2. Find the organisation code input and enter your membership code (e.g. DEMO26).

  3. Your account is linked to the organisation and its packages become available to you.

1

Planning a Route

Searching for a destination
 

  1. Tap the search box and type a partial address or place name.

  2. A list of relevant results appears within a few seconds - tap the one you want.

  3. If no result is found, an error message will tell you and suggest next steps.
     

Planning by voice
 

  1. Press the Tiera Call button and speak your destination.

  2. Tiera will confirm it understood and say "Planning your route now."

  3. A route summary - including destination, distance, and estimated travel time - is read aloud.
     

Navigating to a saved place
 

  1. Open the Favourites page.

  2. Tap any saved address to immediately begin route planning.

2

Navigate with Confidence

Following turn-by-turn instructions
 

  • Tiera gives audio instructions before and at each turn, including the name of the street you're turning onto and side streets you pass.

  • Keep your phone in your pocket - instructions continue with the screen off.

  • If you miss an instruction, ask the assistant to repeat it.
     

If you go off course
 

  • Tiera alerts you immediately and automatically replans the route from your current location.

  • You can also ask the assistant "What's my next step?" to confirm where you are.
     

Orientation support (Checkpoints)
 

  1. Tap the Checkpoints button or ask the assistant to enable it.

  2. Hold your phone out horizontally (as if taking a photo) - haptic feedback guides you to face the right direction.

  3. Checkpoints disables automatically once you start walking.
     

Changing how instructions sound
 

  • Go to Settings → Custom Instructions to adjust verbosity, add preferences (e.g. "don't mention bollards"), or change phrasing style.

  • Toggle between compass directions and left/right in the same settings area.

  • Switch between metric and imperial units under Settings → Units.

3

Teleassistance

Searching for a destination
 

  1. Tap the search box and type a partial address or place name.

  2. A list of relevant results appears within a few seconds - tap the one you want.

  3. If no result is found, an error message will tell you and suggest next steps.
     

Planning by voice
 

  1. Press the Tiera Call button and speak your destination.

  2. Tiera will confirm it understood and say "Planning your route now."

  3. A route summary - including destination, distance, and estimated travel time - is read aloud.
     

Navigating to a saved place
 

  1. Open the Favourites page.

  2. Tap any saved address to immediately begin route planning.

FAQs

Why does Tiera need my microphone and location? The microphone powers the voice assistant so you can speak destinations and commands hands-free. Location is used for real-time navigation and to answer "Where am I?" queries. The app tells you clearly whenever either is active.

 

What if my language isn't supported? If your device language isn't supported, Tiera shows a language picker on first launch so you can choose an available option before continuing.

 

Can I use Tiera without an internet connection? No - Tiera requires a network connection. If connectivity is lost during navigation, a warning appears within seconds. If you launch the app with no connection, it will block startup until you reconnect.

 

How do I find somewhere if I don't know the exact address? You can type a partial name or address in the search box and pick from the results, or ask the voice assistant (e.g. "Find coffee shops nearby").

 

Can I use Bluetooth headphones? Yes. All audio - navigation instructions, voice assistant responses, and teleassistance calls — routes to a connected Bluetooth earpiece automatically.

 

How do I save a frequent address? Open the Favourites page and save any address. There's no limit on how many you can store.

 

What is Checkpoints? Checkpoints is an orientation feature that uses your camera and haptic feedback to help you face the right direction at the start of a route, when you go off course, or on demand. You can configure when it activates automatically in Settings.

 

Can I join an organisation through the app? Yes. Go to your Account page (accessible from Settings if you skipped onboarding) and enter your organisation membership code.

 

How do I submit feedback? Go to Settings and find the feedback button. Follow the steps to send feedback by email. You'll receive a confirmation once it's submitted.What information does a teleassistance agent see? Agents can see your route on their dashboard. If you've set up an accessibility profile and demographics in the app, agents can view that too so they can tailor their assistance to you.

Just a few details

Get started with Tiera

How can Tiera help?

Turning routes into experiences of freedom

Navigate with Confidence

Step-by-step and audio directions for safe way finding

Your AI Assistant

Talk to Tiera to find landmarks and places along the way

Stay Oriented

Checkpoints use AI sight to keep you on the right path and reach your destination

Your Voice Matters

If we can make your experience better, tell us and we will.

Voices From The Community

"I went on a trip to NYC a month ago and navis visual Nav got me through crowds."
"Tiera actually works, I could finally get to class on my own instead of calling my parents in the morning."
"Tiera helped me find the direction that I needed in the beginning of my route, thanks so much"

Accessibility isn't an item, it's a shared right

Tiera is offered to users at no cost

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