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Privacy Statement
 

TouchPulse Technologies VOF, located at Ploegstraat 16, 4835 AJ, Breda, Netherlands, is responsible for processing personal data as outlined in this privacy statement.

Contact Information
Website: https://www.touchpulse.nl
Address: Ploegstraat 16, 4835 AJ, Breda, Netherlands
Phone: +31 620309539
Data Protection Officer (DPO): Sjoerd van de Goor
Email: privacy@touchpulse.nl

Personal Data We Process
TouchPulse Technologies VOF processes your personal data because you use our services and/or because you provide this data to us. Below is an overview of the data we process:

  • First and last name

  • Address details

  • Phone number

  • Email address

  • Other personal data actively provided (e.g., via profiles, emails, or phone calls)

  • Location data

  • Information about your activities on our website

  • Browser and device type information

How We Process Data
Within TouchPulse: Data is manually processed internally, generally in an anonymous manner. Exception: If you explicitly permit usage data to be linked with personal data in the app, certain employees may combine this data to analyze user behavior and improve the service.

Google Services: We utilize various Google services to securely store and process data:

  • Google Drive: Used for secure document storage. Google ensures in their privacy statements that your data is not accessed or used by Google.

  • Google Firebase: Used for app data storage with Advanced Encryption Standard (AES-256).

  • Google Gemini: Used to enhance user experience without accessing or using your data for other purposes.

  • Google Analytics: Tracks anonymous website activity with anonymized IP addresses to protect privacy.

  • Google Maps: Enables route planning in the app, ensuring your routes are not accessed by Google.

  • Google Cloud Services: Provides scalable data processing with encryption and security standards.

Wix and CRM Software:

  • Wix: Our website is hosted on Wix, which processes data such as browsing activity and cookies to ensure functionality and security. See Wix’s Privacy Policy for details.

  • HubSpot: We use HubSpot for customer relationship management and marketing. HubSpot processes data in compliance with GDPR. See HubSpot’s Privacy Policy for more information.

Special and/or Sensitive Personal Data
Our services are not intended for individuals under the age of 16 unless they have parental or guardian consent. We encourage parents to monitor their children’s online activities. If you believe we have collected data on a minor without consent, please contact us at privacy@touchpulse.nl, and we will delete this information.

Purpose of Data Processing
TouchPulse Technologies VOF processes your data for the following purposes:

  • To create and manage accounts

  • To analyze behavior on the website and app to improve services

  • To process payments

  • To send newsletters (with your consent)

  • To inform users about changes to our services

  • To provide customer support

Automated Decision-Making
Our Navis app uses automated systems to make recommendations and personalize the experience, such as analyzing route preferences. If you object to automated decision-making, contact us via privacy@touchpulse.nl.

Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Examples include:

  • Account information: Retained until the account is deleted.

  • Billing data: Retained for 7 years (as required by law).

  • Analytical data: Retained for 2 years.

Your Rights
You have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Correct inaccurate data.

  • Deletion: Request the deletion of your data.

  • Objection: Object to data processing or automated decision-making.

  • Portability: Receive your data in a portable format.

  • Withdraw Consent: Revoke consent for further processing.
    Submit requests to privacy@touchpulse.nl. For verification, we may request a copy of your ID (with sensitive information redacted).

Security Measures
We prioritize the security of your data and have implemented the following measures:

  • All Google accounts are secured with two-factor authentication (2FA).

  • Data is encrypted with AES-256.

  • Data transfer is secured through HTTPS connections.

Data Sharing
We share data only with:

  • Service providers such as Wix, HubSpot, and Google for functionality.

  • Legal authorities when required by law.

Complaints
If you have concerns about our data practices, you may:

  • Contact us at privacy@touchpulse.nl.

  • File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

TouchPulse Technologies VOF is committed to protecting your privacy.

 

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