Privacy Statement

Effective Date: 28 May 2025
Version: 1.0

TouchPulse Technologies VOF, located at Ploegstraat 16, 4835 AJ, Breda, Netherlands, is responsible for processing personal data in accordance with this Privacy Statement and applicable privacy regulations including the General Data Protection Regulation (GDPR).

Contact Information

Website: https://www.touchpulse.nl
Email: privacy@touchpulse.nl
Phone: +31 620309539
Address: Ploegstraat 16, 4835 AJ, Breda, Netherlands
Data Protection Officer: Sjoerd van de Goor (sjoerd@touchpulse.nl)

Personal Data We Process

We may process the following personal data:

Full name
Address details
Phone number
Email address
Date of birth
IBAN/bank account number (for billing)
Location data
IP address
Browser and device information
Usage data from our website and app
Surf behavior across websites (if part of ad networks)
Any other data you actively provide (via email, forms, or phone)

Special Categories of Data

Our services are not intended for users under 16 years old without parental consent. If you believe we have inadvertently collected data about a minor, please contact us at privacy@touchpulse.nl and we will delete the data.

How and Why We Process Your Data

We process data for the following purposes:

Creating and managing accounts
Providing services and customer support
Processing payments and fulfilling orders
Sending newsletters or promotional content (with your consent)
Analyzing usage to improve services
Informing users about changes in our services
Complying with legal obligations (e.g., tax reporting)
Personalizing services through automated systems (e.g., in the Navis app)

Use of Third-Party Services

We only share your data with third parties when necessary and under agreements ensuring your privacy:

Google Services (Drive, Firebase, Gemini, Analytics, Maps, Cloud):
Used for secure document storage, data processing, analytics, and app functionality. IP anonymization is enabled for analytics.

Wix:
Hosts our website and processes cookies and visitor data securely.

HubSpot:
Used for CRM and marketing communications in compliance with GDPR.

Cookies and Tracking Technologies

We use functional, analytical, and tracking cookies to enhance your experience. You will be asked for consent when first visiting our website. You may opt out via your browser settings.

More info: https://veiliginternetten.nl/cookies-wat-zijn-het-en-wat-doe-ik-ermee

Automated Decision-Making

Our app may use automated processing to personalize routes or features. These decisions are never made without prior testing and do not carry legal consequences. If you wish to opt out, contact us at privacy@touchpulse.nl.

Data Retention

We retain data only as long as necessary:

Account information: Until you delete your account
Billing data: 7 years (legal obligation)
Analytics data: 2 years
Support communication: 1 year after last contact

Your Rights

You have the right to:

Access your data
Correct inaccurate data
Delete your data
Object to processing or automated decision-making
Withdraw consent at any time
Receive your data in a portable format (data portability)

Submit requests via privacy@touchpulse.nl. We may ask for ID verification (with BSN, MRZ, and photo blacked out).

Data Security

We take appropriate technical and organizational measures to protect your data:

Encryption using AES-256
HTTPS-secured data transfers
Two-Factor Authentication (2FA) on accounts
Internal access control and monitoring

Complaints and Supervisory Authority

If you have concerns about your privacy, please contact us at privacy@touchpulse.nl.
You may also file a complaint with the Autoriteit Persoonsgegevens (Dutch DPA):
https://autoriteitpersoonsgegevens.nl

TouchPulse Technologies VOF is committed to protecting your privacy and providing transparent, secure services.

Let me know if you want this translated into Dutch or formatted for your website/legal documents (PDF, HTML, etc.).